NBI Renewal — New and Improved NBI Renewal Process!

April 1, 2024 4:58 am

This post was updated on April 1, 2024.

Today, I’d like to share to everyone that I have just renewed my NBI Clearance. So for all the newbies and NBI Renewal applicants who don’t know how to do, don’t worry! We’ve got you covered!

I don’t want to bore you with a long winded explanation of the instruction. As much as possible, I want this tutorial to be as quick and easy guide on NBI Renewal that can be easily be followed by the newbies and NBI Clearance Applicants.

Before we begin, I’d like to mention that in this process, we will be doing an online NBI Renewal and a Door to Door delivery service which the NBI Clearance website. We won’t be doing the NBI Online Appointment steps where we need to set an appointment and requires to appear at the chosen NBI Branch.

Also, no NBI Online Registration is required. This process of NBI Renewal is different form the conventional NBI Clearance Online Application for the year 2024 because there is no need for Account Registration, Appointment Schedule and NBI Branch Appearance.

Since this is just a renewal and I assume that you already have an NBI Clearance Account, the registration steps are no longer needed.

NBI Clearance Renewal Processing

To start our NBI Renewal application, we need to go to the official website of NBI Clearance. In your browser, type in clearance.nbi.gov.ph and hit enter!

Official NBI Clearance Online Website

When the website is loaded, find the box that says “NBI Clearance Online Renewal” then there’s a “CLICK HERE” button. You can see the what you’re looking for in the screenshot below.

NBI Clearance Online Door to Door Delivery

Notice that there’s a note there? Its asking you “Is your NBI Clearance Expired or Expiring? Renew it and get it delivered door-to-door! (October 16, 2016).”

The message is self explanatory right?

Lucky for the NBI Renewal applicants, NBI Clearance now offers the Door-to-Door Delivery option where all you have to do is “file” or submit your application and just wait for it to arrived at your delivery address.

But if you still prefer to go to the NBI Branch to handle or process your NBI Renewal, you can still do that selecting the Pick Up option.

Anyway, going back to our tutorial, press the “CLICK HERE” button shown in the screenshot above.

It will open a small window which asks you to fill out personal information. Provide the necessary details such as your Old NBI ID Number, Mobile Number, your complete name and Date of Birth.

Make sure to enter all the details correctly because the entire NBI Renewal process depends on this step.

Door to Door Delivery Application Form

If you are wondering where are your going to get your OLD NBI ID Number, it’s easy! You can find it in your printed NBI Clearance. See the image below so you’ll have an idea.

Old NBI Clearance Sample

Once you have completed filling out the NBI Renewal form, press the “Verify” button to submit.

Make sure to enter all the details correctly because the entire NBI Renewal process depends on this step.

If you have encountered an error like the screenshot below, even if you double check your NBI ID Number and all the personal information for correctness, the problem here is your NBI ID Number.

The given NBI Number is invalid NBI Renewal

The issue here is that not all NBI ID Numbers are stored in the NBI Clearance Database. It was mentioned and shown earlier in my screenshot that this NBI Renewal feature is only available for NBI Clearance issued on October 2016 onwards.

But I see and heard cases that NBI Applicants who have recent NBI Clearance dated 3 years ago encountered this error.

This simply means that the NBI Clearance issued for the past years are not 100% retrievable in the database and those NBI Renewal Applicants can’t avail this NBI Renewal Online Service.

Going back to our tutorial, right after you have pressed the “Verify” button and you don’t encountered any errors, you will be directed to this page where you need to verify your identity by entering the required information.

You are asked to select verification option you want to provide. There are three (3) verification options you can choose, these are:

  1. Mother’s Information
  2. Mobile Number used during your registration
  3. Email Address used during registration
NBI Clearance Online Renewal Verification Options.png

I recommend that you select the Mother’s Information verification option because you can never be wrong with the name and birth place of your mother.

You can still select the other two (Mobile Number or email address used during the last registration) in verifying your NBI Renewal.

When you select the Mother’s Information, the page will ask you to fill out the name of your mother and her birth place. Enter these details correctly and then press “Verify” to submit.

NBI Renewal Verification Options Filled Up

This is the stage where you need to pay for your NBI Clearance Fee. The next page will show you the amount you are going to pay. It will also ask you to select from the payment option.

Notice that in the image below, the amount of NBI Clearance Fee is P130.00. Take note that an additional P25 will be added as “e-payment service fee”. That means the total NBI Clearance Application Fee for P155.00.

Take note also the NBI Branch shown in the screen. This is important information if you are going to just pick up your NBI Clearance and opt out for the door to door delivery.

Payment Options for NBI Clearance

Now, in the selection of payment option. For this tutorial, We will select GCash as the mode of payment. Press the GCash icon.

GCash Icon

You may be interested in reading our tutorial: How To Pay Your NBI Clearance Fee Application In Your GCash App

A small pop out window will appear. Carefully read it because it is important.

The pop out window simply says:

1. An NBI Renewal Reference Number will be generated after you press the “Proceed to Payment” button.

2. You must use GCash App in paying your NBI Clearance Fee.

3. In paying your NBI Clearance Fee, you must use your NBI Renewal Reference number.

If these instructions are not clear to you, don’t worry. We will discuss each item later on. To continue, press the “Proceed to Payment” button.

GCash Payment Reminders in NBI

The NBI Renewal Reference number will be shown in a small window. Take a screenshot of this or take a photo or copy it on a piece of paper. The NBI Renewal Reference Number is very crucial information to your NBI Renewal application. If you lost it, you won’t be able to proceed with the payment of your NBI Clearance Fee.


NBI Renewal Reference Number

Now that you have a copy of the NBI Renewal Reference Number, we will temporarily leave the NBI Clearance Online website and I want you to get your mobile phone and open the GCash App.

To keep you in the loop, we are now going to pay for your NBI Clearance Renewal Fees.

NBI Clearance Fee Payment in GCASH

Open your GCash app and select the “Pay Bills” icon.

GCASH App Pay bills

Using the search functionality, type “NBI”. When the logo appears, press to select it.

Using the search functionality, type "NBI". When the logo appears, press to select it.

Fill out the details such as NBI Renewal Reference Number (the one you got from NBI Clearance Online Website), your contact number and the amount (P155.00).

Double check all the information you have entered before pressing the “Next” button above.

NBI Clearance Fee and Reference Number Required Information in GCash

Press the “Confirm” text link at the upper right of your screen to finalize the payment.

GCash Actual Payment Screen

This screen will be shown if the payment is successful. Take a screenshot of this screen for future reference.

GCash Payment Receipt for the NBI Clearance Fee

This means that you are done in paying your NBI Renewal Fees. You may now close your GCASH App and return to the NBI Clearance website.

We return to the NBI Clearance website where we left it. This time, the NBI Clearance Fee is paid already. You may now select for the Delivery method.

NBI Clearance Renewal Reference Number

At the bottom, you will notice the sentence asking you a question.

“How would you like your clearance to be delivered?”

You have two options:

  1. Pick up in NBI Branch
  2. Door To Door Delivery

We will have a separate discussion on these two delivery option.

NBI Renewal Door to Door Delivery

During these time of pandemic, people are not in the mood to go outside. Most people tend to have their NBI Renewal Clearance delivered to their houses.

So for this example, we will be choosing the Door-To-Door Delivery of NBI Clearance Online. Just select the button that says “Door-To-Door Delivery” and press proceed.

NBI Clearance Renewal Reference Number

Right after you pressed the “Proceed” button, you will get this small window. You have the freedom to read it. Then press “I Agree”.

Door To Door Delivery Disclaimer

You will be redirected to the website of the third party service provider who handles the claiming and delivery of your NBI Clearance. The third party service provider is DeliveryBox.ph.

Door To Door Delivery Service Provider

The first thing that you will see is their Terms and Condition & Data Privacy. Again, you have the choice to read it or not. When you’re done, just press the “Agree” button at the bottom.

NBI Clerance Online Door To Door Delivery Service Provider Terms I Agree.png

After pressing the Agree button, it will show you the Delivery Fees if you are within NCR amounting to P200.00 and P350.00 if outside NCR.

It’s best to get their mobile numbers and email address so you easily contact them whenever you need to.

Delivery Fees by DeliveryBox.Ph

NBI Renewal DeliveryBox.ph Contact Number

Globe: 09179999421

Smart: 09204129999

TM: 09551405330 or 09551405326

Email Address: support@deliverybox.ph

Press the “Proceed” button.

The DeliveryBox form will be presented to you.

For this step, all you need to do is fill out the necessary information such as your Complete Name, Address and Mobile Number.

Door To Door Delivery Details

You are also required to pin your delivery location. Use the search functionality to find your delivery address and “pin” the location marker.

Door To Door Delivery Pin Your Preferred Delivery Location

Press the “Proceed” button to move the payment of Delivery Fee.

NBI Clearance Door To Door Delivery Details Proceed Button

The next page will ask you to select the Payment Method. I already mentioned earlier that we are going to use GCASH so from the icons in the payment method, press “eWallets” to show the list of the eWallets available.

Door To Door Delivery Payment Options

It is important that you have enought GCash balance before proceeding. Make sure that you have P207 (if you are within NCR) or P307 is (you are outside NCR)

Door To Door Delivery Payment Options GCASH

Press the “Proceed” button to move to the actual payment of your NBI Renewal Delivery Fee. You will be diverted to this page where you need to enter you GCash Mobile Number.

Enter your GCash mobile number correctly and press the Next button.

Note: The GCash Mobile number is the mobile number you used in registering your GCash account.

Door To Door Delivery Fee Payment Using GCASH 

The GCash website will send a 6-Digit authentication code to your registered mobile number. Enter it in the space provided.

Delivery Fee Payment GCash OTP

You will receive a confirmation text that the payment of your delivery is successful.

Door To Door Delivery Confirmation Text

For some weird reasons, we are hearing from our readers that they don’t receive any text confirmation from NBI (image of text message above). If that’s the case, don’t worry because its fine. As long as you have the confirmation from GCash and you have the screenshot of the receipt, you’re good!

Door To Door Delivery Confirmation Text from GCASH

To be honest, NBI Renewal is not that complicated when you learn how to do it right the right way. If you are still thinking of people who repeatedly fail to renew their NBI Clearance, then this article is for you.

As you can see, processing your NBI Clearance Renewal should be quite easy. However, if you have some trouble with it, simply leave a comment down below and we will help you as much as we can!

Be careful and stay safe!

NBI Clearance OnlineNBI Clearance RenewalNBI Online RenewalNBI RenewalNBI Renewal Online

134 thoughts on “NBI Renewal — New and Improved NBI Renewal Process!

Leave a Reply

  • Edison Gopo Moralida says:

    Gud evening sir/ma’am ask ko lng if ok lng ba na nauna nbayaran Yung delivery box worth of 200 pesos yn KC nangyari sa akin Ngayon hnde ko pa nabayaran Yung NBI clearance ko na worth 155 pesos, nndto pa nmn Yung reference number Ng NBI clearance ko. Thanks please respond

  • Julie Ann Fullantes says:

    I already paid the NBI renewal fee of 155 pesos via GCash. But when I press the PROCEED BUTTON on delivery option, the page won’t move on. HOW can I recover the transaction and proceed with the door to door delivery with the paid NBI reference number?

    • Timothy says:

      Same question. How to finish the transaction, I already paid 155. But it did not proceed upon entering delivery details

  • Julie Fullantes says:

    I already paid the NBI renewal fee of 155 pesos via GCash. But when I press the PROCEED BUTTON on delivery option, the page won’t move on. HOW can I recover the transaction and proceed with the door to door delivery with the paid NBI reference number?

    • Catherine Imfante says:

      Hello, tanong lang sana ako kung ok na yung online renewal mo ng nbi? Same problem kase tayo.

    • Ireneo jr serrano quides says:

      Anu po Ang pinagkaiba ng WeChatpay sa Gcash kac po hindi accepted Yung gcash account ko sinubukan ko Ang WeChatpay nagbigay ng reference code at open ko gcash ko napunta Ako sa pay bills , government service Nakita ko NBI pinili ko NBI ,, payment confirmation email receipt, parang Ang gulo , nawala Ako sa fucos nalito na Ako problema caltas na sa gcash account 360piso ,, be respect , I’m ignore, daw,

  • Mary Grace Limson says:

    I paid delivery pero sa NBI form not paid. How can I pay that.

  • Rose Ann Flores says:

    Dear NBI I have failed transactions for door to door delivery kse separate ang payment ng nbi clearance at door to door delivery. Pano ko po marerefund un kse nabawas na sa creditcard at gcash ko.
    Reference number of payment

  • Donnel Leonida says:

    Hi, I paid for pick up renewal of my nbi. However, it did not proceed after clicking the pick up option.



  • Justine macaspac lozano says:

    Pano maka kuha nang reynuwal na nbi

  • Theresa estrella says:

    What if I changed my mobile number already? Can I use d old # if I Happen to remember it just to verify then use my new # since notifications will appear? I want d door to door renewal. I tried my new # of course it didn’t verify thought I have d old NBI clearance.

  • nyca bulaong says:

    Hi. I accidentally clicked the EXIT button on my phone when I was about to enter my details for the delivery and when i open my browser again, i was redirected to the main page of the NBI. What should I do? I already have a reference number to pay my NBI renewal.

    • Kat Delano says:

      bayad na po ba? kung hindi pa, back to start ka nalang po since ok lang naman umulit dahil di ka pa naman bayad. ignore mo nalang ung lumang Reference Number. kung bayad ka na, yun ang hindi ko alam paano ang dapat gawin. i’m sorry.

  • Rico Locsin says:

    How do i confirm if payment is already posted so i can pick it up na?

    • Jasmin S says:

      Same here, hindi nakalogin yung acc ko sa nbi and nag renew NBI lang ako. Hindi ko macheck kung kailan pwede pickupin. 🙁

  • Isaiah Jonah S. Dela Cruz says:


    I previously paid for my NBI clearance renewal online to be delivered to my home address. I have not received confirmation except for payment.

    To ask, how can I know when it will be delivered?


    Isaiah Jonah S. Dela Cruz

  • Marianne joy rionguigui says:

    Paano po yun nakapag bayad naman ako sa gcash na, nbawasan nadin tapos na proceed din biglang nwalan ng net. Hnd ko na naano kung pick up or door to door.

  • Razel Pasia Lugo says:

    Hello po, pano q po kaya malalaman ang schedule ng kuya q sa NBI? Tapos na po aq mag pil up at magbayad ng renewal nbi nya. Kso po di aq naka select ng pick up or deliver.. basta po nag proceed na aq.
    Bayad na po aw ng 155 tru gcash para sa renewal.

  • Mayco-nel P. Siapno says:

    Hello, I just want to ask how can I receive the confirmation or update if my payment for the renewal of my NBI Clearance was successful after I paid through 7/11? The reference number for the renewal of my NBI Clearance is MP4PZZZBQM. I paid first the delivery fee for the Door-to-Door option having a reference number MP9A5KGKBJ and it was successful and the same time, I received confirmation about it then I pay for the renewal of my NBI Clearance after.

  • Robie de Guzman says:

    Nagbayad po ako sa gcash ng NBI for renew ung nilagay ko po and for delivery kaso hind ako nkapag proceed for delivery kasi po na mali ako ng pindot pero may reference pa rin na binigay for nbi payment,Hindi ko po na fill upan ung door to door detailspero bayad ko na po ung nbi, Wala nga lng ako schedule nailagay kac nga po for delivery nilagay ko ok lang po ba un? Pwede ko na lng po ba iwalk in na lng po yun?

    • Ma Fe romano says:

      Nag renew Po Ako Ng nbi ko tapos nag online renewal Ako nag bayad ndin Ako Ng nbi sa 7/11 tapos ko mag bayad s 7/11 pumunta Ako sa branch pag dating ko dun Wala daw date kung kelan ko makukuha paano kaya un at kelan ko makukuha nbi ko sana may mkapansin Po.. at masagot ung tanong ko

  • Jan Dennis Destajo says:

    I just paid both the fee and the delivery fee. How long will I have to wait for the clearance to be delivered? Thank you. Looking forward to your response to this.



    • Anthony Valdez Ancheta says:

      boss anu sabi ng nbi sau.un avenue manila lang kasi availabke.anu gnwa no

  • abbygale p says:

    ano po kailangan dalahin pag pickup ng nbi renewal? and kailangan ba na sa main branch for pickup or pwede sa nearest branch lang?

    • Anthony Valdez Ancheta says:

      Bakit wala ng ibang option sa mga branches if you choose pick up. ang nalabas lang ay UN AVENUE lang no other ootion.Gusto ko po sana ay sa malapit sa lugar ko lng para ndi hazzle.oano po kya yun.salamat

  • Anthony Valdez Ancheta says:

    Bakit wala ng ibang option sa mga branches if you choose pick up. ang nalabas lang ay UN AVENUE lang no other ootion.Gusto ko po sana ay sa malapit sa lugar ko lng para ndi hazzle.oano po kya yun.salamat

  • Alvin aguado frias says:

    No question

  • Algy G.Panadero says:

    Hello good evening!
    Sir nagrenew pala ako ng nbi, nakalimutan ko kng anong branch ng nbi ma claim.
    Taga mindanao pala ako sa south cotabato.


    As I followed the instructions, I wasn’t able to pay the NBI. I proceeded with the Delivery Method. Will I be able to use the same delivery method while I pay for a new NBI Clearance?

  • r. santos says:

    should you pay first before magprorproceed yung page to delivery/pick up instructions? i chose kasi 7/11 payment. Last time kasi na nag online payment ako nag loko system nila, kaya now I’m opting for 7/11 payment na lang.

  • Melva alcabedos says:

    Hi sir and maam,
    Ask ko lang po if naibigay yung no.id ng nbi automatic na ba yun na makikita if for abroad or for local gusto.ko.po sana mag renew ng nbi for abroad ty

  • Icy Cabasag says:

    How if it says ‘Can’t process your renewal online. Please go to the nearest nbi center.’ What does it mean po?

  • Olaida Ramirez says:

    I already paid the 155 to my gcash but i leave the nbi website. Is the renewal completed?

    • Avelyn Asuncion says:

      Same question..

      I paid 155pesos via gcash for my NBI renewal.. is renewal completed? Where i can pickup my NBI clearance? Can i get it in NBI branch where my old clearance released before or only in UN manila branch? I didnt choose door to door delivery..please help, i really need it.. Thank You..

      • What happened next? Did u claim your NBI renewal? says:

        I’m encountering the same problem like u do

  • marlon perez says:

    the numbers that was given to.inquire on the status of nbi clearance.are all not.replying to text.messages.

  • almira molde says:

    twice ako naka generate ng nbi reference number, sa first reference nabayaran ko, then nag reload kasi yong page kaya may new reference number ako then nag proceed na ako agad sa delivery instruction without paying the nbi reference number. My question is valid kaya yong first 155 payment ko or need ko magbayad uli sa pangalawang reference number?

  • janet tabubuca says:

    Gud day po,ask q lng po pwde po b ung xerox copy ng passport ang Dalhin s pgpick up ng nbi renewal?and hindi q po Dala ung old nbi,pwde q po b iprint at un ang ipakta q slmat po s ssgot.Godbless

  • waje, joemar gomez says:

    mam sir, i just renewed my nbi clearance last dec 2021 and i need to change my address in the philippines because the address that appear in my last clearance renewed was the address that i use before how could i change it? im now in taiwan i need it for my application in canada


    Mam/Sir, i renewed my nbi clearance on this day may,06,2022 and can i pick-up on any branch of nbi clearance outlet?

  • richelle C Gobris says:

    ung NBi ko po sa door to door delivery 2weeks na ndi pa dumarating po

  • Jonna Mae Davis says:

    Hello ma’am/sir,can I use online renewal if I’m going to renew and change my surname?

  • Daniel Labitigan says:

    Hi! I recently did a quick renewal with pickup option enabled (not delivery). It’s just that there was no clear schedule when I should pick it up. I did the transcraction online (thru the NBI website, paid thru GCash) last May 10, 2022. Should I get on with the process of taking a picture and fingerprints etc. again or not? Please help! Thanks.

  • Leonor Braga says:

    As I followed the instruction I wasn’t able to pay the NBI renewal fee. i proceeded with the delivery method. will i Be able to use the same deliver method?While I pay for a new NBI renewal fee?

  • Lea Hernandez says:

    Please help, I already paid the transaction but the website crashed. How will I be able to retrieve it? I was about to click the Door to Door Delivery.

  • Carlo marcelo says:

    Paano po yun nakapag bayad naman ako sa gcash na, nbawasan nadin tapos na proceed hanggang ngaun po wala pang na dedeliver sakin.. Kailangn ko na po yung NBI ko

    • Carlo marcelo says:

      San po makikita yung reperence ng binayad ko sa NBI renewal .gcash po ginamit ko po

    • lian melo says:

      baka hindi po kayo nakapag process ng payment sa delivery box ng delivery fee

  • Glenn D Lianza says:

    I have already pay my nbi online transaction,in my g cash,but there no notification that paid successfully how can I get my nbi online,can I get my online transaction in robinson dasma

  • Dulce Canones says:

    Tnx for the detailed info.
    I got my NBI clearance last 2018. My issue is “The given NBI ID Number is invalid”. What will I do now???‍♀️ Do I need to file a new one? or is there another way?

  • Mark Anthony olarve says:

    Online renewal

  • Rembrandt Brylle Flores says:

    Hi, question po, nauna ko pong bayaran yung delivery kesa dun sa clearance okay lang po ba yun tas bayaran ko nalang yung clearance?


    How long will it take for it to deliver?

  • Jessica Dionisio says:

    If hindi na retrievable ang NBI Clearance for renewal, dapat mag-apply na for new one?

  • Heziel Cerillo Vinas says:

    I already made my payment on my nbi renewal online thru gcash.. But I accidentally close the windows on my nbi clearance transactions.. What will I do?

    • Just login again. says:

      no question

    • M says:

      Hi. Ano po ginawa mo?

  • Juliene Dinopol says:

    I’ve successfully paid for the NBI Renewal thru GCash. And also for the delivery. How would I know if everything’s sorted out? I didn’t receive any email or text about my NBI Clearance if it’s in the process or what.

    • William Hall says:

      I need to renew my Nbi clearance which expires on 1/27/23,this is needed to apply for the permanent visa by marriage which I need to apply for in December when should I apply

      • Maria Angelica Barrozo says:


  • Fernando San Luis says:

    I paid my renewal clearance thru GCash, When it’s time for me to click how would you like your clearance to be delivered I chose “Door to door delivery “, it prompted me to proceed but it didn’t go to a third party like your instructions said. What do I do now? I tried logging in and it wanted me to create another renewal application. HELP PLS!

    • Maria Monica Villaflor says:

      I’ve experienced the same thing like you did, may I ask what did you do or what happened next?

  • Renalee Bacolod Alilano says:


  • bryan mariano says:

    what if there is a problem with the name like “HIT”? will still this be processed? please I need to know. thanks

  • Michaela Francisco says:

    Good morning. Nag renew po ako ng nbi clearance at nakapagbayad na po thru gcash kaya lang wala po palang lumabas na delivery form? Hindi po ako na direct doon sa another wbsite for payment ng delivery fee.

    Reference no: MP8VA9UNZW

  • Ruffa Mae Villaruel says:

    magrerenew po ako, kaso pagdating sa Select NBI Branch walang ibang options kundi sa Ave. Manila. Since ipipick up ko lang sana sya

  • Ian Avena says:

    I encountered error upon entering delivery details. But I successfully accomplished my payment amounting 155 pesos. What should I do?

  • Sheryl balignasa says:

    Bakit po ganun nkapag bayad na ako sa gcash ng 155 kaso wla nman lumabas na form para sa pick up

  • IRENW GALSIM says:

    di ko po alam if saan ko pick upin unh renew ko ng nbi clearance..wala din pong nag text sken..

    • M says:

      Punta ka lang ata sa nearest NBI office

  • Bernalyn Villarosa says:

    I already paid for the nbi online renewal amounting P155.00 but I want it to deliver, but I can’t find the page to continue. I just want to know what to do next. Many thanks.

    • Ai Garcia says:

      Hi. Same problem po. Paano po ginawa mo? Thanks

  • Karen Dequito says:

    Is there an option for me to choose any branch to pick up my renewed nbi? Cause as I can see it only gives you the option on the main branch for pick up.

  • Ariel David G. Mariano says:

    Goodmorning Po Mam and Sir, this is Ariel David G. Mariano nag apply me for NBIRenewal nagawa ko po process ,, na acquire ko po Reference no: MP8Y3UCNIK to pay at nabayaran ko na po gcash payment, eto po refernce no. gcash payment # 8007 9046 6 . Problem ko po , may option po sa website to pick up or delivery, kaso na close ko po ung link option,, di ko na click for pick sa branch UN Manila branch,, pa help namn po if ok po ung payment ko,, at what schedule po for pick up sa branch?

  • Rose Anne Aldonza says:

    I can’t find my NBI clearance for renewal expiration date po Ng old NBI CLEARANCE ko is 08/10/2019 pa, pano po Yun gagawa nalang po ba ako Ng bago.

  • Hovila narag says:

    Bakit hndi ko makita yung form na fifill apan for renewal of clearance

  • Joshua Rizon says:

    Ang mahal ng courier pag pick up(taga cavite ako so mas mahal kasi province). Hindi ba pwedeng palitan ang pick up sa mas malapit?

  • Everlyn Pallera says:

    We had a brown out during my online transaction. Hence i gor disconnected. Iwas able to pay the nbi clearance 155 php. But a did not receive a delivery refernce number for that certain nbi cIearnce. Hence i made another requeast online del reference number was sent but another nbi refrence number were texted again. However i did not receive a confirmation text informing me of the payment I have just made for door to door
    delivery. When itrack using deliverybox ph website using the nbi reference number that i paid it says delivery fee has bot paid yet

    • Ai Garcia says:

      Same problem po. Ano na po update sa inyo?

  • simon cruz says:

    pang 10 days na mula nung kumuha ako ng nbi clearance up until now wala padin ako narerecieve. hindi ko naman din matrace kung asan na yung clearance. nagfifiill up ulit ako para kumuha ng bago at balak ko na pickupin nalang pero mukhang down yung server niyo. ilang days ko nadin kayo kinokontak about dito pero walang sumasagot sa mga numbers na pinost niyo. pati yung contact us hindi din masend message at mukhang naguupdate ata kayo ng page.

  • Allen Alexis marasigan says:


  • Julie Ann Carullo Sibug says:

    What to do then if the “given NBI NUMBER is INVALID” showed? how to proceed then?


    What I am going to do? since my NBI ID. no. cannot be verify in your database.

  • Cristopher aquino says:

    Hindi na po ba kailangan ng appointment pick pinili q s renewal po nbi q,first tym use q lng mag online,slamat po s sagot

  • Melanie Supranes Gerente says:

    New application

  • Rose Bajo Ferrer says:

    How can i go back to the nbi website if i can’t remember the account i’ve used? I’ve already paid it my nbi renewal online,but i forgot to proceed to delivery option.Is there any problem if i will go diretly to the nbi branch selected? Or i need to do that first delivery option and then proceed to schedule?

  • Jerry F. Mangsat says:

    1st time ko ito gamitin. Nag thru door-to-door delivery ako. Paid ko na si NBI renewal as well as the Delivery Box. Ilang days kaya bago dumating ito? Thank you

  • Rodelito Ochia Casil says:


  • Aercuez Grey says:

    Hi My friends!
    I just renewed my NBI and requested it by delivery but after a week still no any updates and I still don’t have it. I called there number but no one answered my call. ?
    Any advice! Thanks

  • Darwin Degueño Alonzo says:

    Ask ko lang nauna ko kase nabayaran yung delivery box kesa dun sa NBI reference # ok lang poba na huli mabayaran yun?

  • fritzie tabotabo camberihan says:

    tanong ko lang po,ng renew ako online tapos wala pong branch ng nbi na lumabas..pwede parin po bang pumunta sa mga NBI branch? kahit wala po akong na select na branch?

  • Garry C. Del Mundo says:

    Can i claim my my nbi clearance at any branch?
    Paid via cash and chose pickup option

  • Christine Dizon says:

    Hello! I am applying for NBI renewal however, I kinda made a mistake by applying for a new one. I already paid for it, can it be changed for renewal?

  • Cristina Mae N. Llandino says:

    I want to renew my NBI Clearance. I followed the steps except for the delivery option. I chose “pick-up”. and then I paid for it. Then upon continuing reading, the only address available is the Manila Branch. I live in Pagadian City, Zamboanga del Sur. Is it okay to pick-up the renewed document in Pagadian branch?

  • John Ryan David Turbanada says:

    When paying the NBI fee through Gcash, NBI page automatically refreshed, leaving me unable to choose delivery method of the transaction I have just paid. How do I continue the process of picking out the delivery method?

  • GRACE says:

    Yun pong online renewal, sa main office lng po ba talaga applicable ang online renewal. wala po bang ganito sa mga regional field offices ng NBI? pra in case na tga province po ang gumamit ng system na ito at prefered na pick up.mas malapit po tsaka less gastos kesa dun sa delivery fee kung idodoor to door delivery po



    I paid for my online NBI renewal transaction and I’m wondering where I get the instructions to pick up the NBI and how I should know where and when?

  • Angel Beronguez says:

    What is the process if you choose for pick up?

  • Emil Gorobao says:

    Ask ko lang po nakalimutan ko po mgbayad ng Nbi clearance pero nkapagbayad po ako ng sa delivery box worth 200 pesos after po noon tska lang po Ako ngbayad ng 155 for NBi clearance lahat ng reference ng delivery box ang NBI meron nmn po ako copy

  • JM Patrice says:

    I already renewed my NBI online. Feb. 21, 2023. I still haven’t received it. Tracking says still ongoing. When will I receive it?

  • Jenny Anne Agloco says:

    Its been a while since i ordered my NBI clearance door to door but i still havent receive it trying to call and texting the numbers but i havent receive any response..
    I havent receive any text from NBI confirming my order but i do receive the confirmation text from delivery box.what will i do?

    • Shelly Masalon says:

      hello, have you received your NBI? we have the same issue


    I didnt received any email and confirmation from nbi but i aready paid and received the confirmation from gcash can you please help me

  • Briggit Abatayo says:

    I click the proceed button before paying through gcash, not sure what to do if the reference number is still valid because I’ve tried to do the process again but then no option to proceed. (I chose the pick up option)

  • Tam says:

    I have done paying my nbi renewal fee but not reflecting in my nbi transactions. Done also with the door to door delivery. No text or email received for the payment confirmation. What to do with this?

  • Prechel says:

    I process Online renewal and done with the payment via door to door..
    It seems that was almost over 10working days allotted for my NBI to be delivered hence I’m from Visayas area I have seen that delivery box is only for NCR applicant..Is there a way that I can pick up my NBi Branch near in my area?
    I need to have it this week
    Thanks please respond.

  • Nico C says:

    Palitan nyo na DeliveryBox PH! Hindi matawagan mga contact number!

  • Karis says:

    Ano pong dapat gawin kapag nag error at nag pop up na invalid po yung nbi #?

  • francis M omnes says:

    ah ibang referral code po yung nabayaran ko sa NBI tas na restart po yung phone ko tas pag balik kopo sa site ibang referral code na po yung nakalagay tas tinuloy ko lng hnd ko napo binayaran yung bagong referral code po tas nag bayad din po ako sa delivery ok lng poba yun pero may screen shot po ako ng payment ko

  • Ronelyn Barredo says:

    How to change door to door delivery? I already paid for pick up..

  • Ingritt Joy Raquel says:

    May 8 I paid my NBI and it is for delivery. May I ask the expected date of delivery?


  • Ronald manrique says:

    Hellow gaano poba bago madeliver po yung NBI CLEARANCE may 5 pa po ako nag online hangang ngaun po wala parin po pang 20days napo bukas pa helf namn po kung kilan darating po

  • Cecille Cezar says:

    nagpaid po ako via gcash for pick up . then now hindi ko po alam kung paano ko malalaman kung kelan appointment date sa un branch ? valid pa rin ba yun . kasi sayang yung bayad sa NBI .

  • Mary Jenny Lustre says:

    May schedule pa po ba kapag nag renew then pick up yung pinili? . Or after magbayad pumunta nalang po agad para mag claim? . Nag renew na po ako thru pick up at binayaran ko na rin thru bayad center,pero wala po ako nakita na date or exact na schedule para makuha yung renew nbi clearance ko.

  • Redo S.Morales says:

    Nag apply po ako NG renewal
    mga Ilang days po marecieve Ang renewal of NBI po pag door to door?


    Hello poo.. nag renew po ako ng nbi ko Door to door then nag bagad po akoo sa 7/11 August 4, 2023 Peroo hanggang ngayon po wala pa po eh kaylan po dedeliver salamat.

  • Joemar portugaliza Abayon says:

    Nbi renewal

  • Bernadeth Merilles says:

    there is no specific location when i apploed for NBI renewal can i go with any NBI branch?

  • Vanessa Itis says:

    How can i Renew my Nbi Clearance by DOOR TO DOOR if the system keep saying that ‘THE SYSTEM CANNOT FIND THE GIVEN NBI ID’ what else i can do to renew my NBI Clearance without going to Nbi Branch. Please give me some advice i really prefer delivery because im tight on my schedule. Thankyou!

  • Christine Villanueva says:

    Hi , I applied my renewal online. However when I tried to track it via deliverybox it says “HTTP code “0” in valid. What does that mean?


    Deliverybox.ph pa-update naman po ang mga online payment sa mga request po sa nbi clearance, kaya po pinili namin ang door to door delivery para less hassle napo sana matugunan ninyo na ipriority ang mga request po ng karamihan, pa-update narin po ang mga contact number ninyo para matawagan. maraming salamat at mabuhay.