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NBI Clearance Quality Control Interview

Updated – December 2017: Recently, I was fortunate (or unfortunate) enough to experience NBI Clearance Quality Control Interview.

It was really annoying because (1) the NBI Clearance Personnel asked me to go to NBI Clearance Main Office where Quality Control Interview is held. I applied for my NBI Clearance in Las Pinas which I have to travel two hours from home and (2) it delays the releasing of my NBI Clearance.

I’ve been asking myself what the heck is this Quality Control Interview? I have encountered five years of having a HIT status, what’s in it this time?

What is NBI Clearance Quality Control Interview?

In my own understanding, NBI Clearance Quality Control Interview is a process by which an NBI Personnel reviews or verify the true identity of the NBI Clearance applicant.
NBI Clearance Quality Control Interview - Image 1
This results from receiving a HIT Status in Database verification process. The derogatory record can be his or her own criminal case or under his namesake. In short, your name has been tagged as critical and NBI wants to make sure that they’ll be giving out NBI Clearances to “clean” persons.

Why is this Happening?

The disappointment of not having my NBI Clearance really bugs me while sitting on the cab going to the NBI Main Office. Why did NBI Clearance Main office doing this Quality Control Interview? Then I realize few things that might be a good reason why applicants is suffering this.


  • You have a pending or ongoing case.
  • You are under for arrest and needs to be identified in relation to a crime by the Police Authorities
  • Your Namesake has a pending or ongoing case or
  • Your namesake are under for arrest and needs to be identified in relation to a crime by the Police Authorities

What to do if asked to attend Quality Control Interview?

It’s really a no brainer this time, if you are asked by the NBI Clearance Personnel to attend the Quality Control Interview then you have to.

If you have a clean conscience and have a clean record and as innocent as a child, then you should go. You don’t have to be afraid, it’s not that you did anything illegal that violates our laws, are you?

    Few advice that I can give you (since I already experienced doing this) are:

  • Bring at least two (2) valid supporting documentation that proves your identity. I suggest you should bring Valid IDs accepted and recognized by NBI. In my case, I brought my Philippine Passport since I just got mine recently.
  • Be on time. The NBI Personnel asked me to go there the next day at 9AM. I arrived in the place with a lot of people waiting for their turn. The person I was talking to said that the Quality Control Interviewers starts interviewing at around 8AM.
  • Wear the proper dress code. I can still see few ignorant applicants that was denied to enter the vicinity of NBI Clearance Office because they are wearing slippers and short. You are going inside a Government Building; therefore, everyone is required to wear proper and decent attire. When I say proper and decent, you don’t have to wear your Barong or your Necktie and Suit.
  • In case you have a criminal case, and the decision has been made. Bring the original and a photocopy of it. This will really help you to clear your record.
  • Don’t forget to bring your NBI Clearance Online Receipt.

The Quality Control Interview

While waiting for my turn, I realized that the Quality control interview is not that scary at all. I’ve seen many smiling people going out of the enclosed office where the interview is being held. I didn’t see anyone being arrested! Maybe because applicants with criminal case don’t bother to come to the scheduled interview because they really know that they will be instantly arrested because of the crime they have done.

The interview lasted for about 5 to 10 minutes. The NBI Clearance Quality Control Interviewer asked simple questions, most of the time answerable by a Yes or a No. I guess she really knows that I’m not the one they been looking for (I mean my namesake).

Some questions asked are:

      • Are you Mr. Juan Dela Cruz?
      • Are you living in (your present address)?
      • How long have you been living in your (present address)?
      • Have you been to Palawan? It was the place where my namesake committed the crime.
      • Do you have a criminal case (such as) Rape, Theft, Serious Physical Injury, Attempted Murder, Plunder, Arson or Treason?

Once you easily denied all their allegations,[lol] you are directed to the NBI Clearance Resident Lawyer to take an oath.

The interviewer will give you a piece of paper, an Affidavit of Denial. You just need to fill out the form. You will be then ask to leave the room and fill out the Affidavit of Denial in the waiting area.

In working with the Affidavit of Denial, there are things you need to remember:

      • It is for FREE! So avoid the oh-so-Filipino-scheme fixers waiting for unsuspecting victims outside offering their services for a fee.
      • Fill out the necessary fields: the date of your NBI application and your reference number found in the receipt your NBI Clearance Payment. The NBI Clearance QC Interviewer will check all the required details you need to fill out.

Once done, wait for the NBI Clearance Personnel to get your Affidavit of Denial. You will then be in queue for taking an oath. Just be patient in waiting.

When it’s your turn, you will be then ask to stand in front of the NBI Clearance Resident Lawyer.

He will ask you to raise your right hand and be ready to recite “Panatang Makabayan” lol! He will (again) ask few question which is answerable by Yes or No. Sometimes, he would ask you to say your Complete Name and Address or any Personal Details he might think of. In a few seconds, you’ll notice that it’s already finished.

The oath taking is finished! Hoooray! You’re not done yet.

Wait for your Affidavit of Denial to be notarized. This is also for free and no need to shell out some dough.

After receiving your Affidavit of Denial back, hand it over to the person who interviewed you. He or She will write the time of release of your NBI Clearance. You can now leave the room and proceed to the Printing and Releasing Section of NBI Clearance.

When the scheduled time arrives, you can easily get your NBI Clearance. Head down to the Exit door and leave the entire building of NBI Main Office and GO HOME!

When I was walking down the exit path of NBI Main Office, I decided to share my own experience so that many people can find help on the internet with their questions. Do you have one? I’d LOVE to hear your thoughts on this. I’m sure there are a stories you’ve heard that’s worth sharing? Your experience or a friend’s experience doing the Quality Control Interview? I am happy to hear ALL of them! Just leave a message in the comments section.

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  • YG
    June 16, 2018

    Paano po pag fresh grad kayo and school ID pa lang ang meron ka? Pwede ba ang PSA Birth Certificate? Brgy. Clearance? Cedula?

  • Chloe
    May 29, 2018

    Hello po, tanong ko lang, The last time kumuha ako ng NBI mga 2002 pa un at married, namatay husband ko 2007, ngaun nag asawa uli ako. Kung mag apply ako ng NBI uli, gamit na po family name ko na bago, may epekto ba ung dating ko na reord na gamit pa ang family name ng dating Kung asawa? Another pa po ano ilalagay ko NEW apllicant na?

  • Jennifer
    May 27, 2018

    Good morning.

    My clearance was not issued the day of the appointment because of a hit and I was asked to go back to the same branch 2 weeks after. As scheduled, I went back last May 07 but unfortunately, they did not release the clearance and I was told to go to the main office for a Quality Control interview. The piece of paper they gave me indicated the schedule (Mon-Fri, 6am-8am) and I was informed that I can go to the main branch at any day.

    How far out do I have for the Quality Control interview?

  • Cass
    May 19, 2018

    Ist possible to follow up about the status ng validation ng nbi clearance? I got a hit tapos sobrang napaparanoid ako kasi baka may kaso pala ko di ko lang alam pero sure naman akong wala akong viniolate na law. 🙁 first time applicant po kasi ako. Need ng nbi clearance for ojt. Any advice? sa Quezon city hall po ako nagprocess. Di ko din po alam kung ano ung cause ng hit wala long sinabi eh. Is there a way para malaman ko ung reason? Sa May 30 pa po ako pinapabalik 🙁 e kailangan ko na po ung clearance by June 3. Worrying na baka madelay pa? Possible po ba yun?

    • Kat Delano
      May 21, 2018

      Im not sure kung pwede ka magfollow up. parang wala pa akong narinig na ganon. all you have to do is wait. sabi mo nga, sure ka naman na wala kang na violate na law so wala kang dapat ipangamba. possible na name sake (kapangalan) lang ang problem ng sayo kaya ka may HIT.

  • star09
    May 17, 2018

    hi tanong ko lang po. kasi dati po mga 2001 may inutangan po kaming lending company. taz kinukuha nila yung payment namin through ATM,. nung una po nakakapag bayad naman po ako, pero natanggal po ako sa company. hindi na po ako nakapag hulog sa kanila. then after a year may nareceived akong subpoena, hearing daw sa MTC dahil dun sa utang. so umatend po ako, then we compromised na maghuhulog ulit ako every sweldo. so nakapag hulog naman po ako ng ilang beses. kaso namatay po ang tatay ko at hindi na po ako naka pag hulog kasi kelangan po namin ng pera para pambayad sa ospital at sa gastusin sa burol at libing. lumipat narin po kasi ako ng bahay since patay na tatay ko. huling kuha ko po ng NBI clearance eh 2016 po at nakakuha naman ako. may chance po ba na makita yun sa nbi record ko this time? kumuha po kasi ako ng NBI clearance at pinapapunta ako sa main office for quality control interview daw po ako,. natakot po a po ko kasi magaabroad po ako baka maging problema po siya,. salamat po in advance.

  • Rosie Carreon
    May 15, 2018

    The interview line is so slow because seems only 1 is really functioning
    May 15. 2018
    Sana you can also categorised those you identified as with “Hit”. Para yun May I opting case separated na from walang case at all

  • edwin diaz dela cruz
    May 10, 2018

    na interview ako ngayon ( May 10, 2019) ng Quality Control personnel, may kaso daw ako grave threat at theft s Makati, eh Taga bulacan ako, huling punta ko makati cgro nung bata p ko dahil s field trip ( 35 n ko ngaun) , pnpapunta ko ng RTC makati, bakit ganun, wala ba kyong pic o fingerprints ng tlgang gumawa? ano bng NBI yan nnghuhula lng bsta kapangalan? wala b kyong record ng pics o fingerprints?

  • Ever
    May 8, 2018

    Hi good day po.. ask lang po aq.. na hit aq sa nbi last sept. 2016 Pde q pa ba un balikan? D q na balikan natakot aq eh.. posible po bang m hit pag mag pa online ka ulit.?. then.. posible din po ba na ma hit ka pag nag kamali ka sa signature?.. my last nbi taken sept 2009. Waiting for reply tnx..

  • jenz
    May 2, 2018

    hi po, pls help.
    na hit po ang partner ko then nong bumalik xa meron daw kaso meron pang Case Number and kung saang court naka file yong case. pinabalik xa to speak with the lawyer sa NBI office sa takot ko di na xa bumalik. kailangan na kailangan pa nmn nya ang NBI clearance sa New Work. bouncing check daw po ang case then Padang nka issue po xa ng check that time kasi seaman xa dati so as inutangan nya. pano po ba yan? wla nmn subpoena making natanggap sa bahay. pls help po.

    • Kat Delano
      May 2, 2018

      Bago po ako sumagot sa inyong mga katanungan, may mga dapat po akong malaman na impormasyon sa inyo.

      Una po ay sya po ba talaga ay nag issue ng check na tumalbog (bouncing check) dahil kung Oo, malamang ay yung taong pinagkakautangan nya na inisyuhan nya ng check ay nagsampa nagreklamo na po sa mga otoridad.

      Pakilinaw po itong part na ito kung meron bang pagkakataon na (ganon nga) na nag issue sya ng cheke at tumalbog.

      Eto po ang dalawang scenario:

      Kung nag issue nga sya ng cheke at tumalbog:

      Kung pumunta sya sa NBI Clearance Quality Control Interview, kakausapin po talaga sya ng isang lawyer upang patunayan kung sya ba talaga yung taong nirereklamo. Tatanungin sya tungkol sa kanyang personal information.

      Maari syang ihold sa NBI Office at tanungin at pasagutin sa mga paratang at naisampang kaso sa kanya. Ito po ang worst case scenario. Maari pa din syang bigyan ng NBI Clearance PERO nakasulat po dito na meron syang nakasampang kaso.

      Kung hindi po sya yung nag issue nga sya ng cheke na tumalbog:

      Kung pumunta sya sa NBI Clearance Quality Control Interview, kakausapin pad din po sya ng isang lawyer upang patunayan kung sya ba talaga yung taong nirereklamo. Tatanungin sya tungkol sa kanyang personal information.

      Kung hindi sya ang taong may sala, mabilis naman itong mapapatunayan ng Lawyer base sa mga records nila. Simpleng mistaken identity lang po ito.

      Isa pa, kung hindi talaga sya ang taong nirereklamo, wala syang dapat ikatakot dahil nga inosente sya.

      another thing, Yung subpoena po, possibleng hindi talaga nakarating sa kanya un. Possibleng nagpalit sya ng address? Wala sya sa bahay nung dinilever? marami pong reason. Pero sabi ko nga, kung inosente naman sya sa kaso, walang dapat ikatakot.

      Yun lamang po. Hihintayin ko ang reply mo.

  • Allen
    April 23, 2018

    Hi I wasn’t able to go to the scheduled release of my clearance after I got hit. Can I still claim it?

    • Kat Delano
      April 24, 2018

      Yes, ok lang po yun. basta balikan mo ASAP.

  • Kim
    April 19, 2018

    Always po ako may HIT and nakukuha ko naman sya after 2 weeks, pero this time, i need yo go sa main office? Why?

  • Al
    April 16, 2018

    Tomorrow i will go back to the NBI Clearance office to know about the delay and confirm in any way on what basis. I will insist to have a document justifying the delay; will post here then. Perhaps anyone from NBI can help, please enlighten us.

    • Kat Delano
      April 19, 2018

      Hi Al,

      Have you found what you’re looking for?

      Have you read the article above? If not, please do.

      Also read this:

      About your experience, you said: “…i was told to come back at a later date – more than 2 weeks – without an explanation”, my question is, did you asked them why you are required to come back after (more than) 2 weeks? If your answer is no, WHY? If yes, what did they tell you?

      It’s not that I’m defending the NBI Staff, but what’s your basis on your statement “There is no accountability on the NBI staff if not really true and just a way of getting under the table payment.

      By the way, is this your first time to get an NBI Clearance? I’m assuming the last time you got yours is along time ago, since you’ve mentioned you’re an OFW for 25 years.

      I’d like to know if you already went back to the satellite office of NBI where you applied? Did you have your answers to your questions?

  • Al
    April 16, 2018

    I have been thinking and researching why government staff are commonly rude and the non-stop corruption in all kinds and levels. The more i go deeper the more i realize that it is all about us allowing it.

  • Al
    April 16, 2018

    I appliedd and paid online but at the sattelite office i was told to come back at a later date – more than 2 weeks – without an explanation. I am an OFW for 25 years i need it to change my driving license from non-pro to pro to join GRAB. At least i should have been given a duly printed document regarding the reason. There is no accountability on the NBI staff if not really true and just a way of getting under the table payment.

  • Mrs. Amor Velarde
    April 13, 2018

    It is quite disappointing to be given a HIT, ESP if the person is 16 years old. Isn’t that still a minor? How could he be charged with a crime? Aren’t minors under DSWD? And having applied today, 13th April, how come he is asked to come back 3rd May, when it says in your article here it takes 8 working days? Is there someone we could ask at NBI about our concerns? Thank you,

    April 9, 2018

    Hi question, After my biometrics pinabalik ako ng April 6, 2018, kasi may HIT daw ako,.Pero pag balik ko ng April 6 , punta daw ako NBI Main Office,pero di ako nakapunta sa Main Office kasi kulang sa oras. My question is pede pa kaya ako umattend ng interview, ? or Dapat mismong April 6, pumunta na ko Main Office?

    • Kat Delano
      April 10, 2018

      Pwede pa din po yan puntahan nyo. Puntahan nyo nalang po sa lalong medaling panahon. Quality Control Interview po kasi yan.

      • Jonaly bitar
        April 12, 2018

        Pwedi po mgtnong ung friend ko kasi nttkot kumuha ng nbi pero pblik2 n sia sa pilipinas sa immigration b nkikita b doon kung my case ka?

    • Elen
      April 18, 2018

      Ako po Sept 2017 kumuha. Kaso di po ako nakapunta sa Main kasi po nagbabantay po ako ng mga bata at walang mapagiiwanan. Iho-honor pa po kaya nila yung receipt ko or kailangan kumuha ulit? Salamat po sa makakapansin at sasagot.

      • Kat Delano
        April 19, 2018

        I can’t tell. masyado na po kasing matagal yun. Try calling them.

  • LA
    March 26, 2018

    Halu po! Sa tingin ko po (tamang hinala lang hehe) may sindikato sa loob ng nbi… tinatarget nila yung mga nagmamadali makuha ang clearance, like ofw, student n magboard exam, etc.. tapos lalapitan ng fixer tapos alam na! Bakit ko nasabi po? Wala po akong ebidensya, im sorry pero siguro gusto ko lang magrant. Sobrang imposible po kc na may ka namesake ako, and wala naman ako kaso, so pano ako nagka-hit? Anyway, alam naman lahat ng PANGiNOON ang mga gumagawa ng kawalanghiyaan sa kapwa at SIYA na ng bahalang magparusa sa kanila.

  • Tots
    March 12, 2018

    I got a HIT. I was asked to go back 3 weeks after in the satellite office ….but I could not wait that long. Could I proceed to quality control right away in the main office in UN Avenue. ???

    • Kat Delano
      March 13, 2018

      No, you have to wait for your schedule. I think hindi ka nila ieentertain. Not really sure about it but I think ganon un.

    • Steffi
      March 18, 2018

      I got a HIT too!! Had an appointment last march 13 and I also needed to wait 3weeks before I can claim mine. But I really need it before March 28 for PRC filing. I don’t know what to do. Huhu Do I have any alternative on how can I claim mine at the earliest time possible? Please help me. With lack of requirement I can’t file for my board exam

      • Kat Delano
        March 19, 2018

        I’m not sure if there’s other way na makuha agad ang nbi clearance ng mas maaga.

      • KATH
        March 22, 2018

        I know the feeling, Steffie. Mine will be released on April 2 but I also need it not later than March 28. I asked a personnel sa releasing department nila and I was told to proceed to ICTD (4th floor of NBI main). Kaso may lumapit sakin na lalaki (di ko alam kung fixer siya but I hope he is a godsend). I’ll update you if nakuha ko na.

        • Kat Delano
          March 25, 2018

          It’s probably an NBI Clearance fixer.

        • Rux
          April 4, 2018

          Hi KATH, kamusta nmn yung clearance mo? Did u get it prior
          to deadline? Ganyan din kasi problem ko. I applied for
          clearance yesterday but the personnel told me to wait for 15
          workings days before they release the clearance. I need nbi
          clearance asap sana for visa stamping.