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NBI Clearance Quality Control Interview

Updated – December 2017: Recently, I was fortunate (or unfortunate) enough to experience NBI Clearance Quality Control Interview.

It was really annoying because (1) the NBI Clearance Personnel asked me to go to NBI Clearance Main Office where Quality Control Interview is held. I applied for my NBI Clearance in Las Pinas which I have to travel two hours from home and (2) it delays the releasing of my NBI Clearance.

I’ve been asking myself what the heck is this Quality Control Interview? I have encountered five years of having a HIT status, what’s in it this time?

What is NBI Clearance Quality Control Interview?

In my own understanding, NBI Clearance Quality Control Interview is a process by which an NBI Personnel reviews or verify the true identity of the NBI Clearance applicant.
NBI Clearance Quality Control Interview - Image 1
This results from receiving a HIT Status in Database verification process. The derogatory record can be his or her own criminal case or under his namesake. In short, your name has been tagged as critical and NBI wants to make sure that they’ll be giving out NBI Clearances to “clean” persons.

Why is this Happening?

The disappointment of not having my NBI Clearance really bugs me while sitting on the cab going to the NBI Main Office. Why did NBI Clearance Main office doing this Quality Control Interview? Then I realize few things that might be a good reason why applicants is suffering this.


  • You have a pending or ongoing case.
  • You are under for arrest and needs to be identified in relation to a crime by the Police Authorities
  • Your Namesake has a pending or ongoing case or
  • Your namesake are under for arrest and needs to be identified in relation to a crime by the Police Authorities

What to do if asked to attend Quality Control Interview?

It’s really a no brainer this time, if you are asked by the NBI Clearance Personnel to attend the Quality Control Interview then you have to.

If you have a clean conscience and have a clean record and as innocent as a child, then you should go. You don’t have to be afraid, it’s not that you did anything illegal that violates our laws, are you?

    Few advice that I can give you (since I already experienced doing this) are:

  • Bring at least two (2) valid supporting documentation that proves your identity. I suggest you should bring Valid IDs accepted and recognized by NBI. In my case, I brought my Philippine Passport since I just got mine recently.
  • Be on time. The NBI Personnel asked me to go there the next day at 9AM. I arrived in the place with a lot of people waiting for their turn. The person I was talking to said that the Quality Control Interviewers starts interviewing at around 8AM.
  • Wear the proper dress code. I can still see few ignorant applicants that was denied to enter the vicinity of NBI Clearance Office because they are wearing slippers and short. You are going inside a Government Building; therefore, everyone is required to wear proper and decent attire. When I say proper and decent, you don’t have to wear your Barong or your Necktie and Suit.
  • In case you have a criminal case, and the decision has been made. Bring the original and a photocopy of it. This will really help you to clear your record.
  • Don’t forget to bring your NBI Clearance Online Receipt.

The Quality Control Interview

While waiting for my turn, I realized that the Quality control interview is not that scary at all. I’ve seen many smiling people going out of the enclosed office where the interview is being held. I didn’t see anyone being arrested! Maybe because applicants with criminal case don’t bother to come to the scheduled interview because they really know that they will be instantly arrested because of the crime they have done.

The interview lasted for about 5 to 10 minutes. The NBI Clearance Quality Control Interviewer asked simple questions, most of the time answerable by a Yes or a No. I guess she really knows that I’m not the one they been looking for (I mean my namesake).

Some questions asked are:

      • Are you Mr. Juan Dela Cruz?
      • Are you living in (your present address)?
      • How long have you been living in your (present address)?
      • Have you been to Palawan? It was the place where my namesake committed the crime.
      • Do you have a criminal case (such as) Rape, Theft, Serious Physical Injury, Attempted Murder, Plunder, Arson or Treason?

Once you easily denied all their allegations,[lol] you are directed to the NBI Clearance Resident Lawyer to take an oath.

The interviewer will give you a piece of paper, an Affidavit of Denial. You just need to fill out the form. You will be then ask to leave the room and fill out the Affidavit of Denial in the waiting area.

In working with the Affidavit of Denial, there are things you need to remember:

      • It is for FREE! So avoid the oh-so-Filipino-scheme fixers waiting for unsuspecting victims outside offering their services for a fee.
      • Fill out the necessary fields: the date of your NBI application and your reference number found in the receipt your NBI Clearance Payment. The NBI Clearance QC Interviewer will check all the required details you need to fill out.

Once done, wait for the NBI Clearance Personnel to get your Affidavit of Denial. You will then be in queue for taking an oath. Just be patient in waiting.

When it’s your turn, you will be then ask to stand in front of the NBI Clearance Resident Lawyer.

He will ask you to raise your right hand and be ready to recite “Panatang Makabayan” lol! He will (again) ask few question which is answerable by Yes or No. Sometimes, he would ask you to say your Complete Name and Address or any Personal Details he might think of. In a few seconds, you’ll notice that it’s already finished.

The oath taking is finished! Hoooray! You’re not done yet.

Wait for your Affidavit of Denial to be notarized. This is also for free and no need to shell out some dough.

After receiving your Affidavit of Denial back, hand it over to the person who interviewed you. He or She will write the time of release of your NBI Clearance. You can now leave the room and proceed to the Printing and Releasing Section of NBI Clearance.

When the scheduled time arrives, you can easily get your NBI Clearance. Head down to the Exit door and leave the entire building of NBI Main Office and GO HOME!

When I was walking down the exit path of NBI Main Office, I decided to share my own experience so that many people can find help on the internet with their questions. Do you have one? I’d LOVE to hear your thoughts on this. I’m sure there are a stories you’ve heard that’s worth sharing? Your experience or a friend’s experience doing the Quality Control Interview? I am happy to hear ALL of them! Just leave a message in the comments section.

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  • christian adarna
    September 17, 2018

    so helpful thanks

  • Jonathan
    September 6, 2018

    Good day. Ask ko lang po. Kasi kumuha po ako ng NBI dito sa Cavite. Tapos Pinabalik ako kasi HIT daw po. And then bumalik po ako tapos ang sabi naman pumunta ako ng NBI MAIN kasi . QUALITY CONTROL daw. Ano po ibig sabihin nun. ?

    • Kat Delano
      September 7, 2018

      Nasa article po sa itaas ang explanation kung ano ang ibig sabihin ng NBI Clearance Quality Control Interview, pakibasa nalang po.

  • jay
    August 24, 2018

    hi po ask ko lang po sana. last time po na nag nbi ako 2014 nag ka HIT siya at may kaso na physical. pero diko po un totoong name gumawa lang po ako ng fake name. for employment po sana yun pinalake ko lang po edad ko so ngayon po kuha sana ako ng nbi gamit totoo kung name may posibilad po ba na lumabas yung dati kung record ko ?

  • Isabelo Bote
    August 23, 2018

    By the way, makukuha na ba on the same day of the interview yung nbi clearance mismo? Thanks!

    • Kat Delano
      August 23, 2018

      Yes po. Once mainterview ka na sa quality control interview ng NBI Clearance, you jst have to wait for 30-45 minutes before ito ibigay. My times na mas matagal ang hinhintayin mo due to volume of applicants pero makukuha mo din naman the same day.

  • Isabelo Bote
    August 23, 2018

    Thanks for this info. I was also asked to go to quality control interview. Hassle, but no choice

  • Jessie
    August 23, 2018

    I went for a quality control interview and submitted a copy of the court order of my dismissed criminal case. My NBI clearance with “No criminal record” remarks was then released. My question is: Do I have to go to a quality control interview again and submit the same documents everytime I renew my clearance?

  • Jessie
    August 23, 2018

    I went for a quality control interview and submitted a copy of the court order of my dismissed criminal case. My NBI clearance with “No criminal record” remarks was then released. My question is: Will I get a “Hit” everytime I renew my clearance and go to a quality control interview again and submit the same documents?

  • Mark
    August 13, 2018

    I get a HIT every time I get an NBI clearance for whatever purpose. So I always have to waste a day to go to NBI for my schedule and just be told to come back on a later date because of the HIT. Going through this “Quality Control Interview” will this finally clear me of having to get a HIT every time?

  • Cris
    August 8, 2018

    Do you have to go through the same thing again when you renew your clearance?

  • reg
    August 7, 2018

    Its such a waste of resources and time. I got a HIT with my name in NBI Robinsons Galleria branch so I had to get interviewed in Taft. 1.5 hours to get to Taft, 2 hours spent in line waiting for my turn, took 1 minute for the officer to check that I have a different first name with the criminal, took 1.5 hours to get back home. Someone really has to update the database and software.
    We are paying for the government to waste their time and effort in checking HIT but dissimilar individuals. What’s the purpose of the full name, the ID picture, and the fingerprints if they cannot even distinguish one person from another?
    What’s more? They told me I would probably have to repeat the same process next time I request for another NBI clearance. They cannot even make necessary adjustments with the current software.

  • Rogelio jr carlos bautista
    August 6, 2018

    Galing na po ako lasy year sa head ofc
    Bilang quality control
    Ngayon nagrenew po ako sa duty free paranaque
    Quality control ulit…
    But ganon every year pala quality control po ako
    Malayo po para sakin ang NBI head ofc

    • Kat Delano
      August 7, 2018

      Yes ganon po talaga. Hindi po basta basta mawawala ang HIT. Unless na baguhin ang ang sistema ng NBI Clearance. But for now, kung hit ka ngayon, next year at sa mga susunod na taon ay hit ka pa din.

  • NC
    August 2, 2018

    Went to NBI Ermita to process my cousin’s mailed clearance since she is currently in New Zealand. Your front desk personnel asked where I came from, I said from Antipolo. He immediately advised me that the process normally takes 5 days but he can help me rush the process since I came from a very far place. I was clueless process wise since this is my first time processing this kind of clearance so I asked him time and again what the process was and he would always answer “basta ako napo bahala maam makukuha niyo yan today”. I honestly thought that was the process since wala nga sa country yung cousin ko. Then, lo and behold he comes back and tells me “maam process ko na po Php1,500 po”. Only then did I realize na corrupt pala yung tao niyo. Mind you, this is the first person who greets you when you arrive at your office paano pa pala ang mga tao sa loob. This is just disappointing. Kulang pa ba talaga yung mga tax ni kinakaltas niyo sa amin para sa mga pasahod niyo at kailangan niyo pang gumawa ng sideline sa opisina mismo ng gobyerno?

  • Dennis
    July 19, 2018

    Bat di maayos ayos lagi nalang hit pag nag renew nbi. may address,parent name ,birth date,biometric naman paraMacheck na ung tao na nag renew e di ung hinahanap nyo.abala nalang lagi

  • cristina
    July 13, 2018

    did you get the clearance that same day?

  • Juan
    July 9, 2018

    Sir. Just a question. What’s the criteria for my name to have a hit? Kasi kanina i had the interview with the quality inspector sa QC city hall. Bale i have 2 names. Para lang din may sample eto kunware pangalan ko. Juan Pedro A. Dela Cruz. What the inspector said was that i have a hit in my name where that person has a case filed on him for theft. I asked ano name nung person. Kasi ang buong pangalan ko po ay juan pedro antonio dela cruz. Ganyan na ganyan po ba ang panagalan? Sabi nya Pedro Dela Cruz ang pangalan. Sabi ko iba po yan kung ganon. Sagot nya sakin, Sir mahirap kasi madistinguish yan sa nbi pero hit tapaga sa 2nd name at last name eh. Pero sir ibang iba naman pangalan. Sagot nya, pati personal information nyo kasi pareho. Di ko na natanong kung anong information yung mga yun. Sabay sabi nya bale 2 lang po pwedeng mangyare. Pupunta po kayo sa main at magfile kayo ng affidavit of denial. Pero pwede din naman dito yan. Kuha lang kayo sa 2nd floor. Nagpasalamat ako at umalis.

    Pagdating sa taas inissuehan ako ng affidavit of denial at siningil ako ng 150 pesos. Bumalik at pinasa ko yun kay inspector sa baba. Pagkatapos inissuehan na ako ng nbi clearance. Based sa kwento nyo sa taas kalokohan pala nangyare sakin.

    Babala po sa ibang mga magaapply.

  • Beth
    June 27, 2018

    Hello good am Sana ma pansin I just need an answer.. Nag kuha ako ng nbi dati.. Then na hit poh ako.. Pa Balikin ako ng after 10 days ayun Balik ako.. After na laman ko na may case ako Eligal recruiter.. Sa takot ko deh ako pumunta sa main. Nag taka ako wala naman ako ni loko bakit may case ako.. So ito na Pina check ko sa friend kung police if my kasu ba Talaga ako.. Sabi ng friend ko Merton daw poh sa peskal pero dismess wala daw proof of ebedence.. Tanong ko poh if Punta ako sa main.. Makukulong poh ba ako? Bother na poh Talaga ako at stress subra.. Thank u – beth

  • Ralph
    June 26, 2018

    Since the validity is for 1 year I think. Do you have to go through the same process each time to re-new?